1. Delivery information

    Regular deliveries are ensured within the below timelines:
    Inside Dhaka: 1-2 days
    Outside Dhaka: 2-3 days

    2. Terms and condition

    Trial, Exchange and Refund Policy:
    Every customer must be encouraged to check the product before payment to the delivery
    agent.
    If there are sizing issues or defects, or if the customer does not want not to take the
    product, they must be encouraged to return on spot to the delivery agent.
    If a customer takes delivery and identifies sizing issues or defects afterwards, they must
    contact Zarposh within 48 hours of delivery. Upon consideration by Zarposh , we will
    inform the customer about the action applicable for their case.
    Refunds are only applicable if a customer receives a defective product or if the customer is
    not satisfied with the product . In all other cases of exchanges and returns, customers will
    be provided alternative products of the same value OR an equal amount of store credit for
    future purchases.

    4. Custom service

    Urgent Deliveries: If there is an urgency, we can send the product via parcel services (e.g
    Pathao Parcel) for which the product’s amount needs to be paid in advance via Bkash or
    Nagad and the delivery charge can be paid as cash on delivery to the rider depending on
    the customer’s location from ZenFit Bd office. The delivery charge will depend on the
    charge shown in the app of the parcel service.